Refund Policy
Last updated: October 26, 2026
We want you to pay only if UserB is useful to you.
30-day guarantee
If you are not satisfied with a purchase, we refund the full amount if you ask within 30 days of payment, whether or not you used the credit. No explanation needed.
How to request it
Email hola@userb.app from the address used for the purchase, or reply to your Paddle receipt. Since Paddle.com is our reseller and Merchant of Record, Paddle processes the refund to the same payment method. Depending on your bank, it can take 5 to 10 business days to show.
Automatically returned credits
Separately from this guarantee, if a full review cannot be finished because of a failure on our side, the credit returns to your account automatically so you can launch it again, with no request needed.
After 30 days
After 30 days payments are non-refundable, except where applicable law requires otherwise or in exceptional cases we will review with you.
Contact: hola@userb.app